everything you need to know before departing on vacation
Why do I Need Someone to Check My Home When I'm Away
For security reasons, it is prudent to have someone checking your home while you are away. You do not want your home and valuable contents exposed over time if there is a break in.
If there is a mechanical breakdown, structural damage or leaking pipe it is important that the problem is identified early and rectified quickly
Your insurance company may not cover damage and repairs if your home has not been checked on a scheduled basis and proof provided.
How often Does My home need to Be Checked When I'm away
Each insurance company has their own policy requirements. Check with your insurance provider. For piece of mind and compliance with insurance companies we recommend a daily to 2x a week home check program; this is customizable and may alter based on the season.
What about Privacy and Security?
Your privacy is protected at all times. rust and integrity are at the heart of our business. Your keys and alarm codes will be uniquely coded and stored in a secure place.
Some additional Questions you may have
How Do We Make Payment
Based on the agreed contract, payments are to be made in advance on a monthly or term basis. An electronic invoice will be sent and preferred payments are e-transfer, and major credit card. Cheques are also acceptable
Are your home check plans Flexible
All home check plans will be based on the individual homeowner’s needs. Aside from the standard program, a customized plan will be developed according to your unique situation.
What is your cancellation policy
You may cancel the service at any time. Any prepayments for home checks that have not been performed, will be refunded. Customer satisfaction is the basis of our referral basis.
What if there is a serious mechanical/plumbing/security issue?
We will make every attempt to contact you by email and text message and follow your instructions. If the problem is deemed to be critical and time sensitive, and we cannot reach you, we will arrange for a contractor or trades person from our approved list, to complete the necessary repair work. The repair invoice plus a reasonable service charge will be added to the homeowner’s account.
is your home watch service available where I live?
We offer service in Windsor-Essex County
Would you like to be a golden key member?
A subscription service we offer that allows the key holder 48hrs notice only to engage the service for an absence or emergency.
$35/Month Subscription --> $39.95/Watch --> Service Fees Typically $50+hst/Visit